EUROPA RISORSE SGR SPA
Viale Andrea Doria, 7
20124 – Milan
Fax +39 02 875511
PEC: europarisorsesgr@pec.europarisorse-sgr.com
For the purposes of the Complaints Management Procedure, a complaint is defined as:
an expression of dissatisfaction submitted in writing by a customer or potential customer regarding the collective asset management service provided by the SGR, in which the customer or potential customer requests corrective action in response to potential economic damage or any inefficiencies, shortcomings or critical issues in the performance of the service itself.
In order to constitute a complaint, the expression of dissatisfaction must simultaneously meet the following requirements:
be made in writing (e.g. letter, e-mail, fax) by a current or potential customer or by any other person representing them with formal power of attorney (attorney, lawyer, etc.);
be addressed to the SGR;
report a real or alleged irregularity involving economic damage to SGR.
